on-dash monitor in-dash monitor in-dash DVD player DVD changer All-In-One Accessories Alarm System   Registration Shipment Tracking FAQ Contact Us   FAQ Section PAYMENT TERMS & CONDITION IMPORT TAX RETURN & WARRANTY POLICY SHIPPING & INSURANCE   * All item comes with a 6-Month return-to-base manufacturer warranty (parts & labor).   * Shipping costs are not refundable on delivery and return.   * Item must be tested and verified within 15 days after item delivered. If any defect found on the delivered products within the first 15 days, item can be return to base and a brand new replacement will be send it to sender. Shipping costs are not refundable on delivery and return.   * If you choose to return the items (that are in their original packaging and brand new with no previous installation) within the first 10 days from the post marked date, you must responsible to all the shipping expenses plus there is additional 20% re-stocking fee will be charged. The remaining 80% will be rollover to "in-store" credit towards other products and there is no cash refund can be issued. Shipping costs are not refundable on delivery and return.   * Returned items must be unused and undamaged. We will inspect returned items before issuance of credits, or exchanges. Any used or previous installed item will be refused and returned at the customers' expense.   * We will only exchange defective products with a brand new replacement, or offer "in-store" credit towards other product of equal or lesser value if a replacement is not in stock after the first 15 days testing period. Shipping costs are not refundable on delivery and return.   * The item should be in it's original box with all packing materials, manuals, registration info and insured for the full purchase price and shipped to us via a traceable means. We are not responsible to any loss to any returned items.   * Any damaged item will be refused and returned at the customers' expense.   * For all the LCD monitor items, replacement can be made if and only if the LCD display is in good shape. If crack found on the LCD display or the LCD display is broken/burnt, no replacement can be offered and the warranty will be voided immediately.   * If the seal or the item case has been taken off or broken, warranty voided.   * If damaged is caused by: Undue wear & tear, dirt, misuse, incorrect installation or operation, neglect, accident or similar cause, item's warranty voided. For further inquiry, please contact us.